Flying has become an annoyance. Now simply getting to your departure gate has become a chore. Then going through customs can be a freaking nightmare.
A couple ples years ago we returned from Mexico to Sea-Tac where we went through customs. We were briefed on the aircraft that Sea-Tac had installed kiosks where you scanned your passport and answered the standatprd questions. We were told this eliminated the step of the face to face meet and greet with the customs man.
I went went through the Kiosk and someone guided me to a line where we had to talk to a customs agent. When it came to my turn, he asked me all the same questions I just answered at the kiosk. When he was finished I said "I have a question, what is the purpose of going through the kiosk"? He responded with "by going through the kiosk you eliminated the requirementto see me". I then said "all of us here utilized the kiosk, but we were all directed to come see you". He said "correct, this step has been eliminated". At that point I saw no use in asking another question.