I would agree with you that they do not fully comprehend that Journey of Soul. Still soul is one in the same as the creator. Made of the same cloth. And soul always hears the Bani. Now whether the Soul undertands or comprehends that which it is hearing.....is another matter. Soul and the creator are made of the same thing. Which also includes the two energies of the creator.
Yet before the Soul of Man existed.....there still was those two distinct energies of the Creator. None may know what was created when if one could say the creator Slept or dreamed a little dream.
Moreover those that are Chelas and or those seeking that truth with all that they are.....would become aware of the Tree of Knowledge. Which is not tied to the physical universe.