Wrote this to customer service:
Thanks so much for your reply. You can see my three Bubba Mugs in the attached picture. My wife gave me the one on the far right for Father's Day, the one in the middle was a present for my birthday in July. I use them to bring coffee with me on my commute. I also use it to get refill rates at the local convenience stores and Starbucks even credits a dime off the purchase if you don't make them use up a cup.
For me, this mug is perfect, it fits in my cupholder in my car, I can close the lid to keep it warm or to close the lid to put it in my bag without worrying about spills when I get on a NJ Transit bus.
Of course the 'lid of the lid' snapped off of both. Why? Well you guys hadn't quite perfected this model until the one on the left. The problem is that when you screw the main lid sometimes its too tight and its very, very difficult to impossible to open.
Needing leverage, I open the lid of the lid and that gave me the leverage to pry open the tight main lid. Well eventually that just gives out. A mug without that piece still works, generally, but that extra piece is what makes the mug great, keeping coffee warm and transportable onto the bus (no open beverages allowed!)
Of course the one on the left my wife got me for Christmas and as you can see Bubba has now perfected the mug, that outside handle gives the leverage needed to open the main lid no matter what.
This mug is my single favorite personal item. Due to work, turns out they insist I actually show up, I actually spend nore time with my Bubba Mugs than I do my family. Pray tell what would happen if I were not able to fight off the chronic narcolepsy this position induces by slowly sipping copious amounts of coffee from my trusty Bubba mug keeping my coffee at a nice steady temperature for hours on end?
If practical, I would appreciate two new lids for my mugs like the one Bubba uses on my new mug.
Three brand new Bubba mugs!