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Thread: She sent her iPhone to Apple, then repair techs uploaded her nudes to Facebook...

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    Exclamation She sent her iPhone to Apple, then repair techs uploaded her nudes to Facebook...

    She sent her iPhone to Apple, then repair techs uploaded her nudes to Facebook... Apple paid a woman millions to prevent a lawsuit, but it could have avoided all of this if she’d just been able to repair her own phone.

    Bikini.gif

    Apple paid a multimillion dollar settlement to an Oregon woman after repair techs the company had contracted published nude photos of her from her phone on her Facebook. As first reported by The Telegraph, the unidentified woman sent her iPhone to Apple for repairs in 2016. According to court documents reviewed by Motherboard, two repair techs then posted “10 photos of her in various stages of undress and a sex video” to her personal Facebook page. The case highlights the personal nature of our devices and the need for Apple to relinquish its repair monopoly and let us repair our own stuff.

    According to court records, the woman found out this happened when one of her friends reached out to say her nudes had been uploaded to Facebook. She pulled them down and threatened to sue Apple for invasion of privacy and emotional distress. In this case, the people who uploaded the photos and video worked for a company called Pegatron, which is a company Apple works with to do repairs.

    For years, Apple has been arguing to legislators that it needs to tightly control who is able to do repairs on iPhones and other Apple products. One of the core arguments it makes is that allowing "unauthorized" repair companies to fix iPhones will lead to privacy violations and will cause security problems. This case shows how, even when Apple tightly controls its repair infrastructure, it cannot prevent disastrous cases like this from happening. In a world where repair is a free and open marketplace, consumers can choose to take their phone to someone who they trust, or can decide to repair their phone themselves. In the current world we live in, you often have to take your phone to Apple; your phone then goes to a giant repair facility somewhere. The phone is essentially entering a black hole.

    The only reason we know about this case is because of a dispute between Apple, Pegatron, and the AGLIC American Insurance Company. Apple and other large corporations pay for something called indemnity insurance. The basic idea is that when the big company screws up and has to pay a judgement in a case like this, the insurance reimburses them. In the lawsuit, Apple is named as a "customer" of Pegatron, but is not a party to the lawsuit. Apple fought (and succeeded) at filing details of the case under seal. Many of the documents remain sealed by the court.

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    repairs.jpg

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    https://www.vice.com/en/article/pkbk...es-to-facebook

    https://www.ans.edu.ni/newspaper/202...vice-monopoly/
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    Since the release of the iPhone X , Apple has been making it harder for individuals or third-party companies to repair Apple products.

    Apple has done this by creating a monopoly whereby they are the only ones who can repair their products and charge you whatever they want for their service. This has come into the spotlight since the release of the iPhone X where screen repairs for this device were at first nearly impossible. Consumers found that using a repair company outside of Apple to replace the screen, a big percentage of the screen display functionality would go to waste. As soon as the device with a new screen is turned back on consumers were greeted by “unable to verify this iPhone has a genuine Apple display”, also Face ID and True Tone features will be automatically turned off and there would be no way to make them work. And of course, if you pay Apple for the repair service everything would work as normal.

    But how do Apple devices know when there has been a third-party repair?

    Well, it is believed that iPhone parts have an identical serial number that is linked to the original device, and the logic board is constantly checking if every part of the phone is the correct and an original piece. An example of this could be that once consumers change the screen on the iPhone X, the logic board will proceed to check the serial number on the replacement part and if it doesn’t match with the device’s serial number, then some features will be turned off as “punishment” for not paying Apple a lot of money to do the repair.


    Here's how I view the situation. If Apple wants to make their products in such a way that only they or their approved technicians can make repairs on them, they should not be forced by any government agency to do otherwise. (I take it from the "Apple has been arguing to legislators" quote in the OP that someone is advancing that proposal.) Unless the way things work now is directly putting someone's life in danger, their product is their product.

    That said, Apple's competitors, along with consumer advocates and others, should make it widely known that the company has, in effect, "sabotaged" their own products in this way, and if people know going in to the purchase what they're buying it's on them to deal with the ramifications.
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    Quote Originally Posted by Standing Wolf View Post
    [/SIZE][/FONT][/COLOR]
    Here's how I view the situation. If Apple wants to make their products in such a way that only they or their approved technicians can make repairs on them, they should not be forced by any government agency to do otherwise. (I take it from the "Apple has been arguing to legislators" quote in the OP that someone is advancing that proposal.) Unless the way things work now is directly putting someone's life in danger, their product is their product.

    That said, Apple's competitors, along with consumer advocates and others, should make it widely known that the company has, in effect, "sabotaged" their own products in this way, and if people know going in to the purchase what they're buying it's on them to deal with the ramifications.
    I tend to agree, but what about the monopoly issue? Anti-trust issue?
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    Quote Originally Posted by DGUtley View Post
    I tend to agree, but what about the monopoly issue? Anti-trust issue?
    Well, MaBell was a monopoly, not certain that breaking it up was a net gain. Your thoughts?

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    People shouldn't take nude pictures and sex videos of themselves, don't they know by now those never go away?

    Apple was wrong, obviously but, she was just plain stupid.

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    Quote Originally Posted by Docthehun View Post
    Well, MaBell was a monopoly, not certain that breaking it up was a net gain. Your thoughts?
    It's awfully inexpensive to make a call in this country now.
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    Quote Originally Posted by DGUtley View Post
    I tend to agree, but what about the monopoly issue? Anti-trust issue?
    Honestly, I don't know what's out there in terms of smart phones, so I don't really know how much of a "monopoly" issue it really is. (I carry a Samsung phone that my wife bought for me at the Verizon store, and I know that she pays for insurance on all the family members' phones because the kids regularly break theirs in some way.) Is it a matter of buying an Apple product or nothing? That's how I tend to view "monopoly" issues. Is it the only such phone on the market, or is just the most popular and the one with the "coolest" features?
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    Quote Originally Posted by DGUtley View Post
    It's awfully inexpensive to make a call in this country now.
    Maybe so. Still, I don't recall "dropped" calls.

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    So the FBI could have called Pegatron to get into Apple phones, as in the San Bernardino mass shooting incident.

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    Quote Originally Posted by Standing Wolf View Post
    [/SIZE][/FONT][/COLOR]

    Here's how I view the situation. If Apple wants to make their products in such a way that only they or their approved technicians can make repairs on them, they should not be forced by any government agency to do otherwise. (I take it from the "Apple has been arguing to legislators" quote in the OP that someone is advancing that proposal.) Unless the way things work now is directly putting someone's life in danger, their product is their product.

    That said, Apple's competitors, along with consumer advocates and others, should make it widely known that the company has, in effect, "sabotaged" their own products in this way, and if people know going in to the purchase what they're buying it's on them to deal with the ramifications.
    What does that have to do with what they did to this woman?
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