study finds that Chick-fil-A has the slowest drive-thru...
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Chick-fil-A has the slowest drive-thrus in the country, a new study that tracked the 10 major U.S. fast-food chains revealed.
At Chick-fil-A, the dreaded drive-thru wait time is an average of eight minutes and 29 seconds, which includes time spent waiting in line and then getting your food, according to a report by Intouch Insight, an IT customer service company, and QSR, a restaurant magazine. KFC, a Chick-fil-A competitor, came in the top spot with an average of five minutes and two seconds.
But that doesn't mean the chicken sandwich chain, which is closed on Sundays, is completely slow or bad at business. A caveat to the study is that much of the wait time is based on popularity. Chick-fil-A restaurants average 4.74 cars in its drive-thru, which is much higher than the average of 2.76 cars among the 10 chains. If the study were considering quickest average based on number of cars, Chick-fil-A would uniquely come in first with an average of one minute and 47 seconds in that box.
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